ORDERING INQUIRIES

Do you accept special orders?

Yes, we do. Whether you're searching for a specific cake flavor, a unique pastry, or a delightful assortment of cookies—or have a particular date in mind—please reach out to us by emailing info@dolcedolcezza.com or calling 305-846-4970. We want to make your special moments even sweeter. By sharing your needs with us, we can craft the perfect treats that reflect your occasion and taste. Your celebration deserves nothing less than our best, and we’re here to help make that happen!

Can I place an order for today?

Yes, you can. At Dolce Dolcezza, we’re dedicated to providing you with our delicious homemade desserts. For same-day or next-day orders, please contact us by phone at (305) 846-4970 to ensure we have the product that you need.

Do you have any gluten free varieties?

No, we don't make any gluten-free desserts at the moment. However, we're always exploring new recipes to delight everyone’s taste buds. Stay tuned, and meanwhile, feel free to explore our other delicious treats made with premium ingredients and lots of love!

What are the allergens in your products?

At Dolce Dolcezza, we understand the importance of knowing what goes into your favorite treats. Our artisanal desserts may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, or wheat. We cannot guarantee a completely allergen-free environment. We carefully select each ingredient to ensure premium quality and original flavors that your family will cherish. If you have any allergies or dietary concerns, please let us know so we can help you find the perfect sweet delight for your special moments!

Can I reschedule or cancel my order?

Yes, you can. Please send us an email at info@dolcedolcezz.com within 24 hours of placing your order to make any changes or cancel your order. Your request will be processed once confirmed in writing by a member of our customer service team.

Can I get a refund?

Yes, you can get a refund. Please take into consideration that a 10% fee applies for partial refunds, and a 15% fee applies for full refunds if the order was canceled or changed within 24 hours of placing your order.

SHIPPING INQUIRIES

Do you include an invoice with the shipment?

No, we don't. We include a packing slip with the description of the order.

Do you ship international?

No, we don’t.

What is the estimated lead-time?

We use FedEx to ship most of our packages to ensure your delicious homemade desserts arrive fresh and on time. Transit times depend on your location: Florida usually takes 1 business day, most of the East Coast around 2 business days, and the West Coast typically requires 3-4 business days. For orders placed on a Thursday that need 3-4 business days for delivery, we schedule shipping for the following Monday to avoid unnecessary delays over the weekend. This way, your sweet treats reach you in perfect condition, ready to make your special moments even sweeter!

Do you offer expedite delivery service?

Yes, we do (available at an additional charge). Please contact us by phone at (305) 846-4970 or email at info@dolcedolcezza.com. Your sweet moments are our priority! Please note that during peak seasons or holidays, delivery times may vary slightly. We always strive to ensure that your delicious treats arrive fresh and ready to delight your family and friends.

Do you have home delivery Service?

Yes, we do. Our home delivery times are Monday - Friday between 10 am to 3 pm. For special request home deliveries, please contact us by phone at (305) 846-4970 or email at info@dolcedolcezza.com. Please be aware that if you are not at home, you lose your order.

COMPANY INQUIRIES

Where are you located?

We are located in Port Saint Lucie, Florida.

Do you have a store?

Currently, we don’t have a physical store, but we’re happy to offer Curbside Pick Up for your convenience. Simply place your order online and choose the "pick up" option at checkout. Once we receive your order, we’ll send you an email to coordinate the best time for you to come by and pick up your delicious treats. We can’t wait to sweeten your day!

Why isn’t anyone answering when I call the store?

Your homemade dessert experience is important to us, and we want to make sure you receive the best service possible! We answer all calls, text messages, and emails in the order they are received. Please take into consideration that during the peak season, we receive a high volume of calls. We appreciate your patience as we work hard to assist each and every customer. We are committed to ensuring that you have a delightful experience with Dolce Dolcezza. Thank you for your understanding!  

How do I sign up to receive your newsletter?

You can sign up for our newsletter here and get 15% off your first order! Stay updated with the latest homemade dessert creations, exclusive offers, and sweet surprises from Dolce Dolcezza. Join our dessert-loving family today!

Thank you for choosing Dolce Dolcezza!